What are the ways to contact customer support?
We have our support team available 24/7. You can contact us anytime via live chat or send us an email.
What is the minimum amount for deposit?
The minimum deposit figure can vary depending on what payment method you choose, with the lowest being 15 AUD.
How safe is the HEYPOKIES online gambling portal?
We place great importance on the security of our website. Besides the best Australian online casinos, we utilize cutting-edge data encryption technology to protect your data.
Can I play games on my mobile phone?
Yes, our site is fully mobile optimized to be played on mobile phones and tablets for easy gaming, so you can play on-the-go.
How is progress earned on the VIP program?
Passing on through our VIP tiers is achieved by playing your favorite games, which reward you with exclusive promotions and reward points.
What are the bonus wagering terms?
Our standard bonus and deposit wagering term is 35 times the first deposit amount. Wagering on winnings from free spins has a 40 times the value of the bonus requirement.
What are the accepted payment methods?
Mastercard, Neosurf, Utorg PSCD, Utorg SKRL, Utorg NTLR, Cash2Code, Jeton, MiFinity, USDT, Bitcoin, Ethereum, Litecoin, Ripple, USDC, Bitcoin Cash, DOGE, Cardano
What currencies are accepted?
We accept several currencies, such as AUD, and many cryptocurrencies such as USDT, Bitcoin, Ethereum, Litecoin, Ripple, USDC, Bitcoin Cash, DOGE, and Cardano.
Are games for fun without betting real money?
Some of our pokies can be played for fun in demo mode, where you play for free and with no risk whatsoever.
What is the new member welcome offer?
For newcomers, our welcome package includes a 250% bonus on the first deposit, and 150 FREE SPINS.
How long until withdrawals are processed?
Processing times for withdrawals vary depending on the method. E-wallets will usually take 24 hours, credit/debit card processing will take 1-3 working days, and bank transfers up to 3-5 working days. There is also a 72-hour pending period for all withdrawals.
Does HEYPOKIES encourage responsible gambling?
Yes, HEYPOKIES is following responsible gaming practices as per our Curacao license and has a self-exclusion tool for players.
How do I get a triggered bonus?
To redeem a bonus, log in and go to the 'My Bonuses' page. Next, visit 'All Promotions,' select a bonus, and then click 'Read More.' On the second page, redeem it by clicking on 'Get Bonus.'.